WELCOME TO BENLIFE’S CUSTOMER CHARTER

All of us at BenLife aim to provide quality, efficient, responsive, and reliable service to our customers. We are always ready to listen, help, and advise the best way we can…

OUR COMMITMENT TO YOU – OUR CUSTOMERS
     We have set a standard commitment on responsibilities towards you and will strive towards upholding it.

BenLife is committed to:

• Know You- our customer, and understand your needs and preferences, and help you find the right product to suit your needs;
• Provide our customers with clear and complete information to give them an in-depth understanding of our insurance products and keep them appropriately informed at all times;
• Protect and respect our customers’ privacy and confidentiality of personal information;
• Provide professional customer service and prompt response to inquiries and complaints.

FEEDBACK AND COMPLAINTS
     Your feedback is important to us.

     To ensure strong customer service and customer satisfaction, your feedback, experience and concerns are highly appreciated. Whether you would like to provide a suggestion, pay a compliment, or make a complaint, your feedback allows us to monitor whether we are meeting your expectations and to help us to continuously strive to improve our service.

     You can provide us with your feedback, suggestions or complaints through these channels:

You may visit our Head Office at:
Beneficial Life Building, Salcedo Street, Legaspi Village, Makati City

You may contact us thru Customer Care Hotlines:
0999-8870489 Smart
0917-8334856 Globe
0922-8665588 Sun

0999-8870245 mobile landline
Office Direct Line: [02]8188311

Trunk Line [02]8188671
Email us at customercare@benlife.com.ph

For additional avenues/channels where you can direct/coordinate your concerns, you may also get in touch with us through the following contact details:

For employee-related concerns:
Human Resources, Legal and Regulatory Affairs 
hr@benlife.com.ph
T: (02) 8818-8671 loc. 8702

For any sales & agency concerns:
Ma. Miraflor Q. Quinitio
mmcquinitio@benlife.com.ph
T: (02) 8818-8671 loc. 8571

For any shareholders concerns:
Office of the Corporate Secretary
corpsec@benlife.com.ph
T: (02) 8818-8671 loc. 8713